Role: Receptionist cum Counselor
Category: Job Details
- Company: Mount Litera ZEE School
- Location: Muzaffarpur, Bihar
- Job Type: Full-time
- Salary: ₹12,000 – ₹19,500 per month
- Work Mode: In-person
- Schedule: 6 days/week (flexible during events & admission drives)
Category: Role Overview
This role serves as the first point of contact for parents, students, and visitors. It combines front office management with admission counseling responsibilities. You are expected to handle communication, guide parents through the admission process, and ensure smooth coordination between departments while maintaining a professional and welcoming environment.
Category: Key Responsibilities
Front Desk & Communication
- Greet visitors professionally and manage walk-ins
- Handle calls, WhatsApp inquiries, and emails
- Maintain visitor records and appointment schedules
- Provide accurate school-related information
Admission Counseling
- Guide parents on academics, fees, transport, and activities
- Assist with admission forms and documentation
- Explain school strengths, facilities, and outcomes
- Follow up with leads and inquiries for conversion
Lead Management & Reporting
- Maintain inquiry databases and tracking systems
- Update ERP/SIS and admission records
- Prepare daily, weekly, and monthly reports
- Coordinate with marketing teams for lead tracking
Coordination & Support
- Work with teachers, accounts, and management
- Support school events, meetings, and admission drives
- Handle fee-related queries and parent coordination
- Ensure proper distribution of materials and communication
Office Administration
- Maintain front office cleanliness and discipline
- Manage stationery, forms, and admission kits
- Handle emails, couriers, and clerical tasks
- Keep notice boards updated
Customer Relationship Management
- Build and maintain strong parent relationships
- Handle queries professionally and redirect when needed
- Ensure confidentiality of student/parent data
- Maintain high service satisfaction
Category: Skills Required
- Strong communication skills (English & Hindi)
- Counseling, persuasion, and listening ability
- Basic computer knowledge (MS Office, Google Sheets)
- Multitasking and pressure handling
- Coordination and problem-solving skills
- Professional attitude and grooming
Category: Qualification
- Graduation in any discipline
- Preferred: Psychology, Education, or Marketing
- Certifications in counseling or customer service (optional advantage)
Category: Experience
- 1–3 years in counseling, front office, or customer service
- School/Ed-Tech experience preferred
- Freshers with strong communication skills can apply
Brutal Reality Check (Don’t ignore this)
This role is not just “receptionist” — it’s basically:
- Sales (convert parents → admissions)
- Customer support (handle complaints)
Two examples so you don’t misunderstand:
- If 50 parents walk in → your job is not greeting, it’s converting them
- If a parent is angry about fees → you’re expected to calm and retain them
If someone thinks this is a “simple front desk job,” they’ll fail in 2 weeks.
Job Category: Receptionist
Job Type: Full Time
Job Location: muzaffarpur