Supervisor

Role: Admin Support / Assignment Manager (Security Operations)

Category: Job Details

• Industry: Facility Management / Security Services
• Department: Customer Success, Service & Operations
• Employment Type: Full-time, Permanent
• Work Mode: On-site
• Location: Bihar, India
• Experience: 1–3 Years (JD contradicts itself, see reality check)
• Salary: ₹30,000/month
• Openings: 10

Category: Role Overview

This role involves managing end-to-end physical security operations across client sites. You will handle deployment of security personnel, ensure compliance with protocols, manage incidents, maintain documentation, and coordinate between clients, site teams, and backend operations. It’s a high-responsibility role requiring strong control over operations, discipline, and communication.

Category: Key Responsibilities

Site Operations Management

• Plan and deploy security staff as per shift schedules
• Conduct briefings, ensure discipline, attendance, and grooming
• Monitor site security, patrolling, and access control
• Maintain visitor logs, vendor records, and key management

Technical Systems & Monitoring

• Ensure proper functioning of CCTV, access control, and alarm systems
• Conduct audits for badges, workstations, and access logs
• Coordinate with teams for system maintenance and AMC

Reporting & Documentation

• Maintain daily, weekly, and monthly MIS reports
• Track incidents, alarms, and performance data
• Support multi-location reporting coordination

Incident & Emergency Handling

• Act as first point of escalation during emergencies
• Handle incident reporting, investigation, and corrective actions
• Conduct mock drills and ensure crisis preparedness

Client & Internal Coordination

• Respond to client queries and maintain SLA compliance
• Coordinate with internal teams and site managers
• Handle onboarding/offboarding and access permissions

Administrative Control

• Manage attendance, rosters, leave records, and backend coordination
• Address employee issues like salary, insurance, and uniforms
• Ensure compliance with company policies and standards

Category: Required Skills

• Strong communication (English fluency mandatory)
• Security operations and SOP handling
• Team management and leadership
• Knowledge of CCTV, access control systems
• Reporting, documentation, and MIS handling
• Ability to handle pressure and emergencies

Category: Qualification

• Any Graduate (mandatory)

Category: Experience

• JD conflict: says 1–3 years but also demands 5–10 years in profile
• Experience in security operations preferred
• Exposure to multi-location or corporate environments is a plus

Category: Key Skills

• Security operations
• CCTV & access management
• Incident management
• Team management
• Reporting tools
• Backend operations