Job description
Role: Collection / Service Delivery Executive
Category: Job Details
- Company: Bajaj Finance Ltd
- Industry: Banking & Financial Services
- Department: Customer Success, Service & Operations
- Employment Type: Full-time, Permanent
- Role Category: Service Delivery
Category: Role Overview
This role focuses on managing collections for assigned branches, ensuring recovery targets are met while maintaining compliance with legal and company guidelines. It requires strong ownership, field-level execution, and the ability to handle pressure while dealing with customers and agencies.
Category: Key Responsibilities
Collections & Target Achievement
- Achieve monthly collection targets for assigned branches
- Maintain performance indicators (PI targets) consistently
- Control and optimize cost of collections within limits
Compliance & Risk Control
- Ensure all collection activities follow legal guidelines
- Monitor agencies and executives for misconduct or fraud
- Enforce strict adherence to company code of conduct
Team & Agency Management
- Supervise collection agencies and field executives
- Track performance and take corrective actions
- Ensure disciplined and ethical execution
Category: Required Skills
- Strong communication and negotiation skills
- People management and leadership ability
- High target orientation and execution focus
- Problem-solving and decision-making mindset
- Basic computer knowledge
Category: Qualification
- Any Graduate
- Any Postgraduate (optional)
Category: Experience / Traits
- Strong ownership mindset (“get it done” attitude)
- Ability to work in high-pressure, target-driven environment
- Self-starter with high motivation levels
- Clear thinking and persistence
Job Category: Service Delivery
Job Type: Full Time
Job Location: muzaffarpur